LATEST GCX-GCD BRAINDUMPS SHEET & NEW GCX-GCD TEST TESTKING

Latest GCX-GCD Braindumps Sheet & New GCX-GCD Test Testking

Latest GCX-GCD Braindumps Sheet & New GCX-GCD Test Testking

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 2
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 3
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 4
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 5
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which dialing mode dials multiple contacts once an agent becomes available?

  • A. Predictive
  • B. Power
  • C. Progressive
  • D. Agentless

Answer: A

Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.


NEW QUESTION # 78
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  • A. Location
  • B. Activity
  • C. Documents
  • D. Directory

Answer: D

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/


NEW QUESTION # 79
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Medians
  • B. Knowledge levels
  • C. Languages
  • D. Skills
  • E. Index Ratings

Answer: C

Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.


NEW QUESTION # 80
Which of the following statements are true regarding the Preview API? (Choose two.)

  • A. They are intended to be released publicly at some point in the future.
  • B. Any developer may access these resources with no restrictions.
  • C. These resources are subject to both breaking and non-breaking changes at any time without notice.

Answer: A,C

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.


NEW QUESTION # 81
Which of the following statements defines a fatal question in an Evaluation Form?

  • A. Fatal questions are weighted higher than non-fatal questions.
  • B. Fatal questions are critical questions If scored No the agent will be removed from the queue.
  • C. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
  • D. Fatal questions are the same as critical questions.

Answer: C

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.


NEW QUESTION # 82
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